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FAQ
Do you have questions regarding our promotional products or corporate gifts? Here you can find the answers to the most frequently asked questions without going through the trouble of having to write an email.
Generic FAQs
What are the opening hours for Allbranded UK?
•Monday to Friday - 09:00 - 17:30
•Saturday & Sunday - Closed
What are company gifts?
If you're wondering what company gifts are (alias promotional products or branded merchandise), keep reading! Corporate gifting is the practice of building a bridge between a firm and its employees, clients and other prospects, with either physical merch (such as notebooks, calendars or hampers) or non-physical (such as experiences or e-cards). It's a way of showing appreciation, a sign that you value their work and input and wish to continue the collaboration on a good note.
What are company gifts used for?
Company gifts are sent to clients and employees on special occasions such as Christmas and Easter, as well as offered at specific company events. Regardless of whether you're it's a black-tie event, a giveaway, an exhibition or a seminar, here you can find a great selection of industry-tailored branded merchandise, hampers and PR packages. If you have an idea in mind of a branded promotional product, then it is almost certain we have it in our inventory, ready to be printed with your company's logo and colours.
From branded water bottles to eco-friendly products, you can order high-quality, low-cost merchandise with your business name and logo. Every product in our vast range can be customised towards your latest marketing campaign, event or seasonal campaign, meaning you can seamlessly match a bespoke piece of merchandise to your company and brand, creating an image and vibe that is completely unique.
What is branded merchandise?
Branded merchandise are promotional products which are branded with a company's logo, motto or slogan with the purpose of being gifted as company gifts. For example, branded merchandise can be anything from personalised stationery to customised technology.
What are the most popular corporate gifts?
Allbranded offers a wide assortment of corporate gifts at unbeatable prices, yet the most popular items are branded pens, notebook, mugs, tote bags as well as branded backpacks and clothing. If you're looking for unique corporate gifts, we recommend you visit our tech section or food & sweets.
What is a good gift to give an employee?
Although everyone enjoys receiving gifts and free treats, there is a chance your corporate gift might end up in a dusty corner. Therefore, we suggest you pick useful and meaning gifts that can be used on a daily basis and will make your brand stay top of mind all year round. A few honourable mentions could be branded water bottles, jute tote bags, backpacks, power banks and many others.
What do companies give employees for Christmas?
Christmas is that time of the year when everyone gives and receive presents, and the working environment is no exception. It is customary for companies to give them employees Christmas and New Year's Eve hampers. Most of the time, the hampers contain food, sweets and beverages, but it's not usual to add other items as well. Branded merchandise such as clothing, tech, stationery, decor or eco-friendly promotional products are also a popular choice.
Why should you consider promotional products for your marketing campaign?
You should absolutely consider our promotional products for your campaigns this year because this is a fantastic way of marketing your business to potential customers without spending a fortune. Our branded merchandise have a long life - they can be used for many years; and are universal - anyone can benefit from these gifts regardless of age, gender or job title. Your brand logo will be subtly displayed long after your lunch or company event, and this will have a positive impact on your relationship with your clients.
What is special production and how does it work?
Special production is a service where we offer the possibility of shopping custom made promotional products. These products are not displayed on our website, but you can out team about it via phone or email. Custom made promotional products are those unique corpirate gifts that will leave everyone speechless. For instance, notebooks branded with your employees' name or message engraved water bottles are just a few notable options. Reach out to our team for more information.
How do I order?
•Make a list of necessary promotional products and start by browsing our website
•Once you find a product you like, you can start customising it
•Choose a colour, a printing method, positioning and quantity (most products have a minimum order amount that has to be reached)
•Once all that is done, you get to see the accurate pricing and delivery date
•Add everything to your cart
•You can upload the logo at the checkout
•You can also redeem a code if you have one
•If you're a returning customer, you can simply login or create a new account
•Once that's set, confirm the payment and fill in the delivery info
•Review your order one more time and confirm
•It's that easy
Delivery, Returns, Refunds & Cancellations
Which are the payment options?
It is important to us to make your purchase with allbranded as comfortable as possible. Therefore, you can simply and safely pay via instant bank transfer, PayPal, debit or credit card (MasterCard, VISA). Besides the online payment methods, we also offer the traditional ways of payment in advance, and from the third order onwards we can consider credit terms. In case you have further questions, feel free to contact us.
What are the delivery options?
• Express Delivery - Express products can be found on our website come with express delivery, which means you can get them within 4 to 7 working days.
• Standard UK Delivery - All other products on our website have standard UK delivery and should arrive within 6 to 21 working days.
What are the delivery costs?
The delivery costs are the following:
• Free Delivery - For all orders over £300 (without VAT)
• £9.90 - For all purchases under £300
Does allbranded offer free delivery?
Yes, you can benefit from free delivery on all £300 or above orders. Regardless of the products, their branding, the size or weight of the package.
Who will deliver the products?
We work with DPD, a well established logistics service provider. This ensures that your valuable order get to you in good condition. In some cases, our producers may deliver to you directly. In such cases, we won’t be able to influence the delivery, thus your order might be sent with another delivery company.
Does allbranded offer returns and refunds?
Allbranded offers the chance to return your products only if the merchandise is faulty or has been delivered with the wrong specifications. However, allbranded does not offer returns and refunds if you dislike the materials, the size, the colouring due to personal reasons and you have not ordered a sample in advance.
What is the cancellation policy?
You can cancel your order by reaching out to us as soon as possible via the free hotline at 0800 085 6660. We might be able to cancel your order if production hasn't started yet or if the products haven't been already shipped. If you want to cancel your order, it's important you do so as soon as possible.
What is the difference between express production and express delivery?
If you have not found out already, on our website there are certain products which have the option of express production, but that is not the same thing as express delivery:
•Express Production: This refers to those promotional products that can be branded with your artwork within 48 hours. This refers solely to the production of your merchandise and does now include the delivery time.
•Express Delivery: Express shipping is only possible for those express production products. Express shipping for these special products takes within 3 to 6 days, depending on how fast you approved the artwork and the order itself.
The Printing Process
How can I send my artwork to you?
You can easily upload your logo/artwork through our online shop - either at the checkout or on the product page, by simply uploading it from your computer. Alternatively, you can also email us your artwork or upload it in your customer account. For the best results possible, make sure it's in a vector format (e.g.: .eps; .pdf; .ai, .svg).
How do I create my artwork?
Creating your artwork or print file is much easier than it seems. Here are all the artwork guidelines you need for putting together your own file. Alternatively, if you can't do that or don't have the time, we can do it for you for just £25.
How can I make my logo bigger?
Each product on our website has a designated printing are where your logo is placed. This is like a frame in which we will be fitting the artwork/logo/message you send over to us. You don't need to worry about making it bigger, as we will make sure your logo will have the perfect shape and size.
What is a print preview and how can I get one?
A print preview is a virtual representation of the branded products you want to order. You can benefit from our free print previews when available. Make sure you opt for this option on the product page, upload your logo and within 2 to 4 hours you will get this via email. After you have approved the print preview, we start production. For more information, please contact our customer support.
How will my logo be printed onto the products?
To explain our finishing and printing techniques in more detail, we have created a special information page for you. Here we explain the different printing techniques, from screen printing over digital printing and pad printing to embroidery and engraving. In case you still have open questions, do not hesitate to contact us. Our competent allbranded team will gladly help you find the perfect method for you.
Can I have samples printed?
Test print samples are generally possible, but relatively expensive, as the customised sample needs to be included into a complex production process. In this case, there are set up costs that we need to charge you. In case you want a sample with your logo and subsequently place an order, we will of course deduct these costs from your order.