FAQ

To place an order, select your desired product, choose your quantity and branding type, then follow the checkout steps. Once we receive your order, we will send a proof and confirm all details before production begins.

Keep in mind, you can follow these ordering steps:

• Make a list of necessary promotional products and start by browsing our website

• Once you find a product you like, you can start customising it

• Choose a colour, a printing method, positioning and quantity (most products have a minimum order amount that has to be reached)

• Once all that is done, you get to see the accurate pricing and delivery date

• Add everything to your cart

• You can upload the logo during checkout

• You can also redeem a code if you have one

• If you're a returning customer, you can simply login or create a new account

• Once that's set, confirm the payment and fill in the delivery info

• Review your order one more time and confirm

• You'll receive a free print preview of the logo you uploaded

• Once you confirm the artwork, we will start production on your products

• It's that easy

You can order directly on our website or by contacting our customer service team via phone or email. If you need help, our team is happy to guide you through the process.

Just select the product, quantity and branding style and you’ll see the price breakdown instantly. For large volumes or special requests, you can contact us for a personalised quote.

Yes, but keep in mind that our pricing and minimum order quantities are designed for business use. Individuals can still place orders, provided the minimum requirements are met.

We have access to thousands of promotional items through our network. If you’re looking for something specific or unique, reach out to us directly and we’ll source it for you.

We require high-resolution files in vector format, such as .ai, .eps or .pdf with outlined fonts. This ensures the best print quality for your promotional items.

You can upload your artwork directly during the ordering process or email it to us after placing your order. We'll link your file to your project internally.

Creating your artwork or print file is much easier than it seems. Here are the artwork guidelines needed for putting together your own file. Alternatively, if you would rather we take of that for you, we certainly can.

Yes, you’ll receive a visual proof before anything goes into production. You can make changes until you are fully satisfied and have approved the final version.

Usually within 24 hours after your order is placed. Complex orders or high volumes may take slightly longer, but we always aim for a quick turnaround.

A print preview (also called a visual proof) is a digital mock-up showing how your logo will look on the product. We send this to you via email for approval before production.

If your branding space allows, we’ll scale your logo to the maximum visible size. If you have size preferences, just let us know during the approval stage.

Yes, you will always receive a digital visual for approval before anything is printed. Production will not start until you’ve confirmed the artwork.

Yes, we store your artwork securely for future use. Repeat orders are quick and easy since we already have your files and approval history on hand.

We offer a wide variety of print methods including screen print, digital print, embroidery, pad print, laser engraving and more—depending on the product.

That depends on your logo’s complexity and the product you choose. Our team will always recommend the best method to ensure a clean and lasting impression.

Your logo is applied using your selected branding method (e.g., screen print or laser engraving). You’ll get a visual proof first, and then our machines handle the rest. For more information, refer to our printing technique guidelines.

Yes, you can request a sample to evaluate the product before committing to a full order. This is especially useful for checking quality and fit.

Plain samples are often free or available at a small cost, depending on the product. Printed samples may incur additional charges.

Most samples are unbranded. If you need a printed sample, we can arrange this, but setup and print costs may apply.

Yes, but there may be extra costs involved. Let us know what you need, and we’ll advise on pricing and lead time.

We accept card payments, bank transfers and in some cases payment on account for repeat customers or large orders.

No, unfortunately we do not accept cheque payments.

Yes, eligible businesses can request a credit account. Contact us and we’ll guide you through the approval process.

Most customers pay by bank transfer or card online. Full payment details will be provided during checkout or via invoice.

We work with trusted courier services like DPD, UPS and DHL to ensure reliable and fast delivery.

Yes, we can ship internationally. Delivery times and costs may vary based on location—just ask us for details.

We offer standard, express and timed delivery depending on your needs and the urgency of your order.

The delivery costs are the following:

• Free UK shipping on orders over £300

Delivery costs are calculated based on size, weight, and delivery speed. Your quote will always include a breakdown.

Yes, you can benefit from free UK shipping on orders over £300 orders. Regardless of the products, their branding, the size or weight of the package.

We work with several shipping companies, all well established logistics service providers, including UPS, DPD, TNT and others. This ensures that your valuable order get to you in good condition. In some cases, our producers may deliver to you directly. In such cases, we won’t be able to influence the delivery, thus your order might be sent with another delivery company.

Yes, this is possible! Simply give us a ring or email before us before finalising your order contact@allbranded.co.uk. Please note: There are additional shipping costs for shipping to multiple addresses. Of course we will let you know the exact costs in advance.

It's important to note that products could be shipped from more than one warehouse if your order contains a varied item list. So don't be alarmed if you receive multiple tracking numbers for a single order after you've made your purchase; or if you get one part of your order first. Some other items may take longer to get delivered to you.

Lead times depend on the product and branding method, but generally range from 5–10 working days after artwork approval.

Delivery refers to shipping time, while priority production shortens the time your order spends in production. This is ideal for urgent deadlines.

Our website offers priority products, but this does not relate to delivery and shipping. What is the difference between shipping and production?

• Priority production: This refers to those promotional products that can be branded with your artwork within 48 hours. This refers solely to the production of your merchandise and does not include the delivery time.

• Delivery: We do not offer priority or express shipping on any product. This means your products should arrive within 7 to 21 working days.

Contact us as soon as possible. If production hasn’t started or the order hasn’t shipped, we may be able to cancel or amend it.

Returns are only possible for faulty or incorrect goods. We do not accept returns based on personal preferences such as colour or material.

Call us immediately at 0800 085 6660. If we haven’t begun production or shipping, your order may be cancelled.

Unfortunately not. We recommend ordering a sample first if you’re unsure about a product.

Prices can change due to external factors like material costs or print setup changes. We always aim to keep prices consistent but some fluctuation is normal.

Yes, we do offer a price match guarantee to ensure you always get an excellent deal. If you’re quoted the same branded product cheaper elsewhere, reach out to our sales representatives - we’ll beat the price! Learn more.

We match (and beat) competitor prices on the same product with identical specifications, ensuring you get the best value. We check our prices regularly, however, if you find lower prices for your favourite promotional products elsewhere, not only do we match the lower price – we beat it. Learn more.

How it works:

1. You already received a competitor’s quote for your chosen branded product at a lower price.

2. Send us the competitor’s original quote of that product.

3. After the quote verification, we'll beat the price - guaranteed. It’s that easy!

Learn more.

Our sales office is in London. Products are sourced from the UK, EU and the Far East depending on availability and type.

Mon–Fri: 9am to 5:30pm.

Yes, we provide regular updates including confirmation of dispatch dates and tracking information once your order ships.

Company gifts (also called promotional products) are items given to clients or staff to build brand loyalty and relationships—anything from mugs to experiences.

products build goodwill and brand awareness.

Promotional items printed with your logo—e.g., pens, bags, apparel—used for marketing, gifting or employee engagement.

Pens, mugs, tote bags, notebooks and tech items like power banks are our bestsellers.

Useful items like water bottles, backpacks or jute totes—things they’ll use daily—are thoughtful and effective gifts.

Hampers with food, drink and branded items like apparel or tech gifts are common choices.

They’re cost-effective tools to increase visibility, loyalty and engagement—ideal for giveaways, events and brand recognition.

This is for fully bespoke items (e.g., named notebooks, custom sizes). They aren’t listed online. Special productionis a service where we offer the possibility of shopping custom made promotional products. These products are not displayed on our website, but you can inquire about it via phone or email. Contact us directly to discuss options.