FAQ

Orders can be placed directly on the website - once you have found the desired product you just need to fill out the product configuration, add to basket and proceed to check out. If you have a special request do get in contact with a member of the sales team.

You can order directly on our website or by contacting our customer service team via phone or email. If you need help, our team is happy to guide you through the process.

Keep in mind, you can follow these ordering steps:

• Make a list of necessary promotional products and start by browsing our website

• Once you find a product you like, you can start customising it

• Choose a colour, a printing method, positioning and quantity (most products have a minimum order amount that has to be reached)

• Once all that is done, you get to see the accurate pricing and delivery date

• Add everything to your cart

• You can upload the logo during checkout

• You can also redeem a code if you have one

• If you're a returning customer, you can simply login or create a new account

• Once that's set, confirm the payment and fill in the delivery info

• Review your order one more time and confirm

• You'll receive a free print preview of the logo you uploaded

• Once you confirm the artwork, we will start production on your products

• It's that easy

ll quotes should be requested online - it takes less than 30 seconds Just pop your colour printing in the branding box, pull the slider to the amount and it will give you a price. You can also hit request a quote, this will auto generate your quote and also give you a chance to upload your logo so we can produce a free visual for you.

If you require extra assistance don’t hesitate to get in contact with someone from the team.

No. We only sell promotional items to other companies or businesses. While you can order as an individual we advise against it as you will be covered by business rights.

We are able to source many products that cannot be found on the site, if you are after something in particular get in touch and someone from the sales team will be able to assist you.

We require high-resolution files in vector format, such as .ai, .eps or .pdf with outlined fonts. This ensures the best print quality for your promotional items.

You can easily upload your logo/artwork through our online shop at checkout, by simply uploading it from your computer. Alternatively, you can also email us your artwork or upload it in your customer account. For the best results possible, make sure it's in a vector format (e.g.: .eps; .pdf; .ai, .svg).

Creating your artwork or print file is much easier than it seems. Here are the artwork guidelines needed for putting together your own file. Alternatively, if you would rather we take of that for you, we certainly can.

Yes! The artwork can be changed until it is exactly right, nothing will go into production until you have approved the design. Do keep in mind that changing the artwork may add time onto the lead time, delaying your products delivery.

We aim to have artwork over to you within a couple of hours of order, but print previews can take up to 24 hours.

A print preview is a virtual representation of your logo on the branded products you want to order. Free print previews are available when you order branded products. Simply upload your logo at checkout, and within 24 hours you will get a render via email. After you have approved the print preview, we will start production. For more information, let our customer success team give you a hand.

Each product on our website has a designated printing area where your logo is placed. This is like a frame in which we will be fitting the artwork/logo/message you send over to us. If it needs to be made larger, let us know and leave it to us, as we will make sure your logo will have the perfect shape and size.

Yes, we always send a proof for approval before anything goes into production. Nothing will be printed or produced without your approval.

Yes, we keep all order and artwork information on file in your account.

We offer a wide variety of print methods including screen print, digital print, embroidery, pad print, laser engraving and more, depending on the product. See a full list of our printing techniques here.

Please see the link below for printing tips and tricks. If you need any help with figuring out what print type will work best for you to be sure to reach out to our sales team. See a full list of our printing techniques here.

To explain our finishing and printing techniques in more detail, we have created a special information page! Here we explain the different printing techniques, from screen printing over digital printing and pad printing to embroidery and engraving. In case you still have open questions, do not hesitate to contact us. Our competent allbranded team will gladly help you to find the perfect method for you. For more information, refer to our printing technique guidelines.

We generally recommend handwashing printed promotional items (e.g., mugs, water bottles, or other tableware). However, if dishwasher safe is explicitly written on the product page, then it is okay to put the branded promotional product in the dishwasher.

Yes, you can request a sample to evaluate the product before committing to a full order. This is especially useful for checking quality and fit. Learn more about sample ordering.

Samples can be refunded in the form of a voucher when you place a subsequent order worth over £150. This voucher does not include shipping costs.

Samples come plain stock as standard. We can produce pre production samples with your artwork on. Please contact a member of our team for pricing.

Test print samples are generally possible, but can get a bit expensive, as the individualised sample needs to be included into a complex production process. In this case, there are setup costs that we will include. In case you want a sample with your logo and subsequently place an order, we will of course deduct these costs from your order.

Card payment, Paypal, BACS.

No, unfortunately we do not accept cheques as a form of payment.

After 5 orders or £15k has been spent, we can look into setting up a payment account.

We prioritise your purchase with us being as comfortable and as seamless as possible. Therefore, you can simply and safely pay via instant bank transfer, PayPal, debit or credit card (MasterCard, VISA, MaestroCard, Delta, Solo, Visa Electron). Besides the online payment methods, we also offer the traditional ways of payment in advance, and from the third order onwards we can consider credit terms. In case you have further questions, feel free to contact our customer success team for more information.

We use a range of delivery couriers, including TNT/FEDEX, DPD, UPS.

Yes, we can deliver outside of mainland UK but there will be different delivery costs and lead times. If you require delivery to be made somewhere other than the UK please get in contact with us.

Standard UK delivery - All other products on our website have standard UK delivery and should arrive within 7 to 21 working days.

Delivery costs are calculated based on size and weight. All costs are excluding taxes. Your quote will always include a breakdown. The delivery costs are the following:

• Free UK shipping on orders over £450

• Shipping price for orders less than £450 is £9.90 (excluding taxes)

Shipping costs of samples are calculated based on size, weight, and quantity.

• Smaller sample deliveries costs £4.08 (excluding taxes)

• Larger samples deliveries costs £9.90 (excluding taxes)

Yes, you can benefit from free UK shipping on orders over £450 orders. Regardless of the products, their branding, the size or weight of the package.

We work with several shipping companies, all well established logistics service providers, including UPS, DPD, TNT and others. This ensures that your valuable order get to you in good condition. In some cases, our producers may deliver to you directly. In such cases, we won’t be able to influence the delivery, thus your order might be sent with another delivery company.

Yes, this is possible! Simply give us a ring or email before us before finalising your order contact@allbranded.co.uk. Please note: There are additional shipping costs for shipping to multiple addresses. Of course we will let you know the exact costs in advance.

It's important to note that products could be shipped from more than one warehouse if your order contains a varied item list. So don't be alarmed if you receive multiple tracking numbers for a single order after you've made your purchase; or if you get one part of your order first. Some other items may take longer to get delivered to you.

The lead time depends on the item ordered and print type used. All items will show an accurate lead time when the product configuration is filled. If you have any questions on lead times please contact us.

Delivery refers to shipping time, while priority production shortens the time your order spends in production. This is ideal for urgent deadlines.

Our website offers priority products, but this does not relate to delivery and shipping. What is the difference between shipping and production?

• Priority production: This refers to those promotional products that can be branded with your artwork within 48 hours. This refers solely to the production of your merchandise and does not include the delivery time.

• Delivery: We do not offer priority or express shipping on any product. This means your products should arrive within 7 to 21 working days.

Yes, we offer a fulfilment solution for all your merchandising needs. Read more about the services we provide in our Merch Shops.

You can amend or cancel your order if production has not yet started. If you need to change anything to do with your order please contact our customer success department.

We offer the chance to return your products only if the merchandise is faulty or has been delivered with the wrong specifications. However, returns are ineligible if the materials, size, or colouring is disliked due to personal reasons. It is highly recommended to order a sample in advance to be sure.

Cancel your order by reaching out to us as soon as possible via the free hotline at 0800 085 6660. We might be able to cancel your order if production hasn't started yet or if the products haven't been already shipped. If you want to cancel your order, it's best to do it as soon as you can.

All sales are final unless there is an issue with the product itself (faulty, broken, etc.). We always advise ordering a sample first to ensure the product meets your requirements.

Yes, we do offer a price match guarantee to ensure you always get an excellent deal. If you’re quoted the same branded product cheaper elsewhere, reach out to our sales representatives - we’ll beat the price! Learn more.

We match (and beat) competitor prices on the same product with identical specifications, ensuring you get the best value. We check our prices regularly, however, if you find lower prices for your favourite promotional products elsewhere, not only do we match the lower price – we beat it. Learn more.

How it works:

1. You already received a competitor’s quote for your chosen branded product at a lower price.

2. Send us the competitor’s original quote of that product.

3. After the quote verification, we'll beat the price - guaranteed. It’s that easy!

Learn more.

We try to keep pricing the same but due to price increases beyond our control (printing costs, material costs, etc.) prices can fluctuate.

Our sales office is in London. Products are sourced from the UK, EU and the Far East depending on availability and type.

Mon–Fri: 9am to 5:30pm.

Yes! We will always confirm a dispatch date and send over tracking once the order has been dispatched.

Corporate gifting is the practice of building a bridge between a firm and its employees, clients and other prospects, with either physical merch (such as notebooks, calendars or hampers) or non-physical (such as experiences or e-cards). It's a way of showing appreciation, a sign that you value their work and input and wish to continue the collaboration on a good note.

Company gifts are sent to clients and employees on special occasions such as Christmas and Easter, as well as offered at specific company events

Branded merchandise are promotional products which are branded with a company's logo, motto or slogan with the purpose of being gifted as company gifts. For example, branded merchandise can be anything from personalised stationery to customised technology.

The most popular items are pens, notebook, mugs, tote bags as well as backpacks and clothing. If you're looking for unique corporate gifts, we recommend you visit our tech section or food & sweets.

We suggest you pick useful and meaning gifts that can be used on a daily basis and will make your brand stay top of mind all year round. A few honourable mentions could be branded water bottles, jute tote bags, backpacks, power banks and many others.

It is customary for companies to give them employees Christmas and New Year's Eve hampers. Most of the time, the hampers contain food, sweets and beverages, but it's not usual to add other items as well. Branded merchandise such as clothing, tech, stationery, decor or eco-friendly promotional products are also a popular choice.

Consider letting our promotional products help your marketing campaigns this year. It's a fantastic way for your business to reach more potential customers without spending a fortune. Your brand logo subtly displayed on a promotional product as a gift, employee onboarding swag box or handed out during a trade fare or convention will have a positive impact.

This is for fully bespoke items (e.g., named notebooks, custom sizes). They aren’t listed online. Special production is a service where we offer the possibility of shopping custom made promotional products. These products are not displayed on our website, but you can inquire about it via phone or email. Contact us directly to discuss options.